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Quality Control
Seekers Travel has invested in a team of consultants responsible for the quality control checks of each reservation affected by a Seekers Travel Consultant. The role of the Quality Control Division is to ensure that the highest levels of service and quality are offered to our clients. Prior to a reservation being completed and final documentation being sent to our clients, numerous front and back office checks are completed.The most important checks are:
The above 10 checks are completed in conjunction with numerous back office checks to ensure full compliance to each client’s individual travel policy. These checks include financial checks as well as adherence to the corporate client’s preferred partners/travel suppliers.
- Client preferences. All reservations affected on behalf of any traveller is checked against his/her personal preferences for accuracy and attention to detail. Amongst these checks are seating requests, meal requests and frequent flyer number checks.
- Correct identification numbers inserted into all reservations.
- Best fare on the day check (often cheaper seats may become available prior to ticketing).
- Form of payment and accounting instructions to adhere to the client’s travel policy.
- Correct billing instructions in the event of hotel/car accommodation
- Foreign exchange and insurance offerings
- Visa requirements
- Personal contact details of the traveller in the event of an emergency
- International flight connection times
- International airport connection times
The above 10 checks are completed in conjunction with numerous back office checks to ensure full compliance to each client’s individual travel policy. These checks include financial checks as well as adherence to the corporate client’s preferred partners/travel suppliers.
In the past year, savings to the effect of R3.5mil have been passed back to our clients through last minute special offerings, and cheaper seats becoming available on already reserved flights. The aim of the Quality Control Division is to ensure that all reservations made by Seekers Travel follows a standardised process, adhere to policy and ensure that the best fare on the day is offered to all clients.
Benefits of Quality Control:
- Accuracy and attention to detail on all reservations
- Dealing with specialists with more than 20 years experience
- Lower fare offerings
Features:
- Consultant’s helpdesk
Differentiating Factor:
- Seekers Travel is the only company in the industry that has a quality control centre of this high standard.