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Customer Service
Seekers Travel undertakes regular 'Customer Service Index - CSI's' to manage service values and performance. The performance report is frequently linked to our 'Cost Savings Incentives' and 'Risk/Reward' schemes on both Management and Transaction Fees, ensuring that service standard (as agreed in a Service Level Agreement) are monitored. Surveys are undertaken electronically to maximise the reach and transparent results are automatically data-based and discussed quarterly at management meetings.
National Service
Seekers Travel services over 400 companies in South Africa, with over 45 of these businesses enjoying the services of a Seekers Travel In-House operation within their business premises. No other TMC in South Africa efficiently manages as many In-House operations. Seekers Travel is found to be the franchise partner of choice with anouther 7 franchise partners both in South Africa and across the border. Head offices are naturally found in all major city centres, with Johannesburg hosting the 3,500 square meter flagship in Fourways - Seekers Travel World - The World's Largest Travel Centre.
Customer Service Satisfaction
Customer Service Satisfaction
90% Travellers and 87% Travel Managers would recommend Seekers Travel In the third quarter of 2006, Seekers Travel embarked upon a comprehensive, independent customer satisfaction survey, updating a baseline study undertaken in 2005, and the results spoke for themselves. The survey was conducted by CFS Consulting, a research company with over 20 years of customer satisfaction research experience in South Africa. The study covered all Seekers’ clients randomly drawn from all the industry sectors and company sizes, with an average of 80 travellers per company. Interviews were conducted with travellers, travel managers and corporate secretaries, using a very detailed questionnaire covering all aspects of travel.